One Platform. Better Business Outcomes.
ETI Elevate delivers an AI-powered communications experience that brings voice, video, chat, SMS, and file collaboration into one secure, cloud-based platform. Instead of juggling disconnected tools, your teams get a consistent communication experience that supports productivity, responsiveness, and growth.
Reliable Business Voice
Clear, dependable conversations with a cloud-based phone system built for day-to-day business demands.
Face-to-Face Collaboration from Anywhere
Built-in video conferencing makes it easy to connect visually, speed decision-making, and strengthen relationships.
Faster Team Communication
Enable real-time collaboration with team chat that keeps conversations flowing across devices.
Secure File Collaboration
Share and collaborate on files securely from any location with built-in file management and real-time backup and restore.
The Benefits of ETI Elevate Business Communications
Increased Flexibility and Productivity
Employees collaborate seamlessly from home, the office, or the field—on the devices they already use.
High Reliability With 99.999% uptime
Elevate helps ensure your business stays reachable and operational, even during peak demand or disruptions.
Simplified Scaling and Management
Easily add users, features, or locations as your business grows—without disruption or delays.
Lower Operational Costs
Eliminate the expense and complexity of on-premises hardware. No equipment to buy, maintain, upgrade, or replace.
Business Continuity
Stay connected even during power outages or unexpected disruptions, helping protect revenue and long-term customer trust.
AI That Empowers Your Team – Not Replaces Them
AI Assistants in ETI Elevate work as personal productivity tools, handling time-consuming tasks so employees can focus on higher-value work.
AI Call Recap & AI Meeting Recap
Turn every call and meeting into clear notes, action items, and follow-ups automatically.
AI Assistant
Get quick answers, create content, and translate text so work moves faster without extra tools.
Work Seamlessly Across Devices
Desktop App
Make calls, chat, host or join video meetings, and share files directly from your Mac or PC.
Mobile App
Turn any Apple or Android device into a fully featured business communication hub—ideal for remote and mobile teams.
Desk Phone
Preconfigured desk phones connect instantly to Elevate, delivering enterprise-grade calling wherever they’re plugged in.
ETI Elevate – Fully Integrated with Microsoft Teams
Enterprise Voice Inside Teams
Elevate’s advanced cloud phone and SMS functionality works directly within Microsoft Teams—no additional license required.
A Single App Experience
Users communicate, collaborate, and interact with customers from one familiar Teams interface, reducing friction and training time.
Advanced Call Handling
Capabilities such as call queues, SMS, monitor, whisper, and barge help teams manage high-volume calls efficiently.
Additional Capabilities That Extend Value
Intelligent Archiving
Securely capture and preserve calls, meetings, chats, and SMS conversations to support compliance, and insight discovery.
Company Messaging
Improve responsiveness by enabling customers to reach your business through SMS/MMS on your main or toll-free number.
Toll-Free Calling
Simplify billing with flat-rate pricing, shared minutes, and a single consolidated monthly service invoice for your organization.
More Responsive Customer Care with Elevate and Contact Center
One Platform for Employees and Customers
A unified cloud solution brings employee collaboration and omnichannel customer engagement together in one interface—reducing complexity and improving visibility.
Better Informed, Faster Interactions
A single system helps reduce hold times, improve call effectiveness, and enable employees to resolve issues more efficiently.
What Comes With Our Unified Communications Service
Phone System
Mobile
Desktop
Video Conferencing
Screen Share
Remote Office
Phone
Voice Mail
Presence Indicator
Fax
File Collaboration
File Backup
Phone System
- Cloud-based phone service with 90+ enterprise-grade features
- High-level network call quality and uptime
- Single web-based management portal
Fax
- ETI WebFax is a “virtual” fax service
- Receive and manage faxes via the web
- Transmits faxes directly from a Windows®-based PC
Voicemail
- Listen and manage from the desktop phone or through the mobile app
- Transcribed messages can be delivered via email or viewed on the mobile app
- Voicemail can be received or forwarded as a downloadable email attachment
Mobile
- ETI Elevate Mobile App: makes any mobile device a business communications tool
- Instant access to call anyone in the company
- Features: call transfer, call flip, and ability to manage multiple calls
Screen Sharing
- Real-time screen sharing improves collaboration and speed of decision making
- Browser-based and full HD—no downloads or extensions required
Presence Indicator
- See whether your company contact is available or busy on the phone
- Desktop phones include a busy lamp field (BLF) in the LCD display
- Desktop and mobile apps display presence information alongside each company contact
File Collaboration
- 2GB per user of storage for ShareSync backup and file sharing
- Access files stored in computers, mobile devices, file servers, and the web
File Backup
- Real-time backup of all files, mobile photos, and videos
- Point-in-time file restoration for quick recovery from ransomware and other data loss
Remote Office
- Phones can be plugged in to any location that has a network connection
- Remote desk phones work exactly the same way as they do in the office
Phone
- Phones are plug and play, delivered pre-configured to work with the Elevate service
- No special setup or technician required
- Polycom, Cisco and Yealink: several models to choose from to meet any business need
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